UNIT 3: SHOPPING

I.       TÓM TẮT LÝ THUYẾT

1.        Nội dung

Function: Talk about your shopping habits; Make a complaint in a store

Grammar: Comparative and superlative adjectives; when – clauses

Pronunciation: Word Stress – Two-syllable nouns; Sound changes –  “Can I take …?”

Skills:

• Conversation Skill: Finding the right person to speak to
• Writing Skill: Writing complaint emails

II.   BÀI TẬP ÁP DỤNG

Lesson 1

New words

Fill in the blanks. Then, do the crossword puzzle.

1. This shirt is really bad ___________ You can only wash it a few times.

2. I don’t like this store. The staff are rude and the ___________ is really bad, too.

3. I love this store. They have so many different ___________ of clothes – I can spend hours there choosing new outfits.

4. Don’t buy those shoes this week. They will be ___________ at 50 dollars cheaper                  next week.

5. Let’s go to the ___________ in town. They have lots of cheap clothes and shoes.

Reading

a. Read the article and choose the correct answer. What’s the article about?

Hi! I’m Chrissy Trần writing about stylish shopping in Blackwater Falls, Idaho.

DIME TIME

Dime Time is an awesome 1) _________________. Buying old clothes means you get unique clothing cheaper than anyone else. It’s more fun to shop here than other stores in Blackwater Falls and less expensive, too. You can get clothing that is better 2) _________________ for less money than you’d pay at a shopping mall. It’s a small and friendly store with great 3) _________________. The store assistants are so lovely and friendly, and always give great advice and fashion tips.

BLACKWATER FALLS MALL

I also love buying things at the mal. It’s so easy because everything is in one place, so you can quickly, find great things to buy. My advice is to buy items that are 4) _________________. Look around a few stores before you buy something if you want to get the best price. I suggest visiting Greenwoods department store on the second floor. It has a huge range of 5) _________________ to choose from. There’s something for everyone in there!

ONLINE

With only Dime Time and shopping mall to buy clothes from, I often prefer to just shop online. You can find cheap items without leaving your bed or sofa!

Okay, so that’s shopping in Blackwater Falls. How about your town? Leave me a comment!

1. shopping for clothes in Blackwater Falls

2. Chrissy’s last shopping trip

3. an advertisement for Dime Time

b. Read again and fill in the blanks with the words from New Words.

Grammar

a. Complete the table with the correct comparative and superlative adjective.

b. Fill in the blanks using comparatives or superlatives.

1. (good) Dime Time is very good clothing store. It’s ________ store in Blackwater Falls.

2. (good) Dime Time is ________ the shopping mall for people who want to save money.

3. (cheap) Dime Time is ________ store in town.

4. (big) The shopping mall has a ________ range of clothes than Dime Time.

5. (expensive) The shopping mall is ________ place to shop in town.

6. (noisy) The shopping mall is ________ Dime Time.

7. (crowded) On the weekends, Dime Time can be ________ the shopping mall.

Writing

Write a passage about the best and worst places for shopping in your town or city. You can write about …

– the cheapest / most expensive stores

– stores with goods on sale

– stores with quality / bad products

– stores that have many different styles

– customer service

– thrift store

or use your own ideas. Write 120 to 150 words.

Lesson 2

New words

a. Fill in the missing letters.

1.  r  e  _  _  _  r

2.  _  v _  _  _  e  _  _

3.  _  _  s  t  _  _  _

4.  _  e  c  _  _  _  _

5.  _  a  _  _  a  _  _  _

6.  _  r  _  _  _

7.  _  _  s  _  o  _  _  _  _  _

b. Fill in the blanks with the correct forms of the words in Task a.

1. Save your document. If the computer ________, you will be able to open it again.

2. My new laptop came with a three – year ________ If there’s a problem, the store will fix it for free.

3. The fan switches on, so the computer doesn’t ________.

4. My phone stopped working. I’ll have to ask the store to ________ it.

5. Your phone battery is full. I’ll ________ the charger for you.

6. So, the phone is 199 dollars, and you gave me two hundred dollars. Here’s a                           dollar change and your ________.

7. If the computer crashes, turn it off and then on again to ________ it.

Listening

a. Listen to Harry talking to the manager of a phone store. Why is he at the store?

1. He wants them to repair his phone.

2. He wants a different phone.

b. Now, listen and complete the form. Use no more than two words or a number.

Customer name: Harry 1) Fletcher

Phone number: 2) ________________________.

Item: ZX21

Problem: 3) _______________________ then crashes

Warranty: 4) yes / no

Note: need it by 5) ________________________.

Grammar

a. Unscramble the sentences.

1. computer, / crashes. / When / disconnect / I /  the / it

2. when / open / It / I / restarts / an / app

3. under / warranty? / Is / phone / your

4. keep / to / remember / your / Please / receipt

5. phone / when / My / charge / overheats / I / it.

b. Combine the two sentences using “when”.

1. I charged my phone. It crashes.

2. I disconnect the screen. It restarts.

3. I took my phone to the store. They asked for my receipt.

4. My phone crashed. I tried to play a new game.

5. Remember your receipt. Take your laptop to the store.

Writing

Read the dialog and complete the form.

Assistant: Hello, can I help you?

Roberta:    Yes, I bought this phone from you and it stopped working.

Assistant: I see. Can I take your details, please?

Roberta:    Sure. My name is Roberta Braithwaite.

Assistant: Can you spell “Braithwaite” for me?

Roberta:    Sure. It’s B-R-A-I-T-H-W-A-I-T-E.

Assistant: What’s your phone number?

Roberta:    0849652801.

Assistant: Thanks. And it’s an Oort Cloud DX?

Roberta:    That’s right.

Assistant: What’s wrong with the phone?

Roberta:    I don’t really know. When I try to use my camera, it crashes and then           restarts.

Assistant: Do you have a warranty?

Roberta:    I think I lost my warranty card. I guess I’ll have to pay for any repairs.      When will it be ready?

Assistant: Well, we’re not very busy right now. It can be ready by the weekend. Is Sunday OK?

Roberta:    Actually, Saturday would be better. Can I pick it up that morning?

Assistant: Yes, that should be fine. I’ll make a note of it.

Customer name: Roberta 1) Braithwaite

Phone number: 2) ______________________________

Item: Oort Cloud DX

Problem: 3) ______________________________then restarts when using 4) ______________________________

Warranty: 5) Yes / No

Note: need it by 6) ______________________________

Lesson 3

Listening

a. Listen to a man calling customer service. Why does he call?

1. He wants to check his order.

2. He wants to complain about a package.

b. Now, listen and circle A or B.

1. What’s the order number?

A. 147258                                           

B. 147298

2. How long did James have to wait for his order?

A. 5 days                                            

B. 10 days

3. What is the size of the sneakers?

A. 42                                                  

B. 45

4. What was in the package?

A. a jacket and a pair of sneakers        

B. a jacket and a T-shirt

5. What does the customer service agent offer James?

A. an exchange                                   

B. a refund

Reading

a. Read the email and answer the questions.

To: customerservice@greentech.com

Subject: Broken Product

Dear Sir or Madam, On December 3^rd, I bought a cell phone from your website. It’s a Black Green Cell 08 and my order number is 369475. But there were some problems with my package.

I received the package on December 10^th, but unfortunately when I opened it, I found that the product was damaged. The screen was broken, and the phone is unusable.

The phone model was also wrong. It was a Green Cell 07 instead of Green Cell 08.

I would like Green Tech to provide me with a new one as soon as possible.

I look forward to your reply.

Your faithfully,

Emma Smith

1. How many problems does the package have?

2. Does Emma want a refund?

b. Read and complete the table.

Customer name:   1) ____________________________

Email:                   emma109@hotbox.com

Order no.:             2) ____________________________

Product name:      3) ____________________________

Color:                   Black

Price:                    495 dollars

Reason of return: 4) ____________________________

                             The phone is unusable

                             5) ____________________________

Writing Skill

Write full sentences using the prompts. Use the Writing Skill box to help you.

1. order / backpack / website / October / 23^rd

2. wait / two / weeks / for / the / delivery

3. tried / calling/ customer / service / nobody / answer / phone

4. would / like / have / a refund / for / order

5. bought / camera / your / store / last month / but / not / arrived

6. the / battery / the tablet / run out / too fast / surf the internet

7. the / shoes / wrong / size

Planning

Choose an item from the pictures or your own idea, then make notes in the table.

What did you buy?                                                            

When / Where did you buy it?                                                             

What are the problems                                                            

… with the item?

… with the delivery?

How did you try to solve the problem?                                                             

What do you want the store to do?                                                             

Writing

Now, use your notes to write a complaint email to the store. Remember to follow the model and use formal language. Write 100 to 140 words.

Review Unit 3

Listening

You will hear a teenager called Donna talking about her tips for shopping. For each question, write no more than two words or a number in the blank.

DONNA’S TIPS FOR SHOPPING

Donna recommends shopping at 1) _________________ for clothings.

You should check out 2) _________________ for basic household items.

Departments stores and malls and promotions up to 3) _________________ off the regular price.

You should shop online for electrical goods because they are often 4) _________________.

If your item gets broken or lost, you can get an exchange or 5) _________________.

Reading

Look and read. Choose the correct answer (A, B, or C).

GREEN TECH

Unique Clothing

New message

Emma, I’ve brough your laptop to the service center. They won’t fix it without the receipt. You’ll have to bring it here. I’ll wait for you here.

Tony

Tony needs Emma to …

A. wait for him at the service center.

B. bring the receipt to the service center.

C. bring the laptop to the service center.

Woody Bookstore

Dear Customer,

We are closed this weekend. Please use our website to buy your books. We will open again this Monday. Thank you.

A. People cannot buy books online on Saturday.

B. People can’t buy books at the store this Monday

C. People can buy books online this weekend.